Shipping policy
At Native Raw Eats, we are committed to delivering your single-ingredient pet treats with care and efficiency. Please review our shipping policy for details on processing and delivery.
Processing Time
• Orders are processed within 5 business days of purchase.
• Orders placed on weekends or holidays will be processed starting the next business day.
Shipping Rates & Delivery
• Free Delivery: We offer free shipping within the state of Colorado for all orders.
• Out-of-State Shipping: For orders outside Colorado, shipping costs are calculated at checkout based on the weight and destination.
Delivery Times
• Within Colorado: Orders are delivered within 2-5 business days after processing.
• Out-of-State: Delivery times may vary but typically range from 5-7 business days after processing.
Tracking Your Order
• Once your order ships, a tracking number will be sent to the email address provided at checkout, allowing you to monitor your delivery.
Local Pickup
• Customers in Colorado can opt for local pickup at our storefront. Select “Local Pickup” at checkout, and we’ll notify you when your order is ready.
Damaged or Incorrect Items
• If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery at [insert email/contact details]. Include your order number and photos of the issue, and we’ll resolve it promptly.
Returns & Refunds
• Due to the nature of our products, returns are not accepted. However, if you experience any issues, please contact us, and we’ll make it right.
We appreciate your trust in Native Raw Eats to provide the best treats for your pets! If you have questions about our shipping policy, please reach out to us at [insert email/contact details